Terms & Conditions

Effective Date: November 2025
Website: www.velluxia.com
Operated by: Velluxia Enterprises Pvt. Ltd.
Products Manufactured by: Gladious Products Pvt. Ltd.

1. Introduction

Welcome to Velluxia. By accessing or using our website — www.velluxia.com — you agree to comply with and be bound by these Terms & Conditions. If you do not agree, please do not use our website or purchase our products.

These Terms govern all visitors, users, and customers purchasing or accessing any content, services, or products through the Velluxia website.

2. Eligibility

By using this website, you confirm that you are at least 18 years old and capable of entering into a legally binding agreement under the Indian Contract Act, 1872.

3. Product Information

All products available on this website are manufactured by Gladious Products Pvt. Ltd. and marketed and distributed by Velluxia Enterprises Pvt. Ltd.
While we strive to ensure accuracy in product information, descriptions, and imagery, minor variations may occur due to updates in formulation or packaging.

If you have any skin sensitivities, please conduct a patch test prior to full application. In case of irritation, discontinue use and consult a dermatologist.

4. Orders & Payments

All prices listed are in Indian Rupees (INR) and inclusive of applicable GST.
Orders can be placed through our official website, and payments must be made through secure, authorized payment gateways integrated into the platform.

We reserve the right to cancel or refuse any order due to issues such as stock unavailability, incorrect pricing, or suspected fraudulent activity.

5. Shipping & Delivery

We currently deliver across India.
Orders are typically processed within 2–3 business days, and delivery may take 5–7 business days, depending on location.
You will receive an email or SMS confirmation with tracking details once your order is shipped.

6. Returns, Refunds & Cancellations

Due to the nature of cosmetic and skincare products, we do not accept returns once the packaging has been opened or tampered with.
Refunds or replacements are available only for damaged, defective, or incorrect items reported within 48 hours of delivery.

To initiate a request, please email info@velluxia.com with your order ID, product photo, and reason for claim.

7. Intellectual Property

All website content, including text, logos, images, videos, graphics, and product names, is the intellectual property of Velluxia Enterprises Pvt. Ltd. and protected under applicable copyright and trademark laws.
Any unauthorized use, reproduction, or distribution is strictly prohibited.

8. Limitation of Liability

Velluxia shall not be liable for any indirect, incidental, or consequential damages resulting from product use, website inaccessibility, or reliance on product information.
All Velluxia products are dermatologically tested; however, individual results may vary.

9. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.
Any disputes shall fall under the jurisdiction of the courts of Vadodara, Gujarat.

10. Contact Information

For any queries regarding these Terms, contact us at: +91 90996 96611
Email: info@velluxia.com
Company: Velluxia Enterprises Pvt. Ltd.
Registered Office: Block No-5, Buena Vista, B/h Narayan Green, Vemali, Vadodara, Gujarat, 390008.

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